Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to online customers for a division of products, plans, and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media profiles. These could be support questions from existing customers or sales questions from potential new customers.
Training Included: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout.
Contract length: No set end date.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work on your own. Ability to closely follow supplied instructions. Have 10+ hours availability per week. stable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work worldwide (preference given to US applicants).
Customer support chat workers are in great demand worldwide right now.