Live chat customer support agent provides top-of-the-line customer support to our clients and their customers. This is a remote position that provides support over live chat via real-time/live conversations with clients. This role requires excellent communication skills, a professional demeanor, and attention to detail.
What you will be doing: Your job will be to log in to the business’s Facebook and Instagram accounts, to then reply to questions that have been sent by customers. Some of the questions will be from existing buyers who want support with their purchase and some will be from potential customers who are asking sales questions. You will be trained on how to handle all the different types of questions.
Contract length: Ongoing arrangement
Rate: $32 per hour
Essential Functions / Tasks / Duties / Responsibilities:
Essential Functions:
Answer incoming client chat requests, take a message, and verify all of the information in the message is correct.
Schedule appointments as requested
Represent our customers professionally and provide courteous service during the incoming messages.
Utilize critical thinking, and problem solving skills to address client issues in the most efficient way possible
How to Perform Essential Functions:
90% of work is performed via real-time/live conversations with clients via live chat.
All work is performed via computer or phone, using various software programs and social media applications like Facebook, Instagram, and Twitter.
Job Requirements:
Competencies
Excellent communication skills, including written and speaking skills
Ability to operate on your own and/or with a team
Attention to detailed information on computer screen
Ability to multitask and be flexible
Active listening skills- strong proficiency
Strong computer skills
The ability to work a flexible schedule to include weekends & holidays
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work on your own. Ability to closely follow given guidelines and steps. Have at least 5 hours available weekly. consistent internet access.
Hours per week: 5 to 40 hours weekly
Location: Remote work worldwide (preference given to US applicants).
Live Chat Support Agents are highly sought after globally right now.
If you can start straight away, submit your application below.